Frequently Asked Questions

Can't find an answer to your question? Click on the chatbot below or email us at [email protected]

Is there a free trial available?
We do not offer a free trial. However you can get started with our free Basic subscription.
How many devices can access a single account?
The platform can only be accessed via one device at a time.
What is your cancellation policy?
We understand that things change. You can cancel your plan at any time and we’ll refund you the difference already paid. Keep in mind, refunds are only applicable within 7 days of your subscription and not on renewals
How do I stop auto-renewal?
You can turn off auto-renewal via this link: Just toggle the auto-renewal option to grey and it will stop renewing your subscription.
How do I access the flashcards?
You can access flashcards via the My Courses option on the header tab at the top.
Here’s a quick link: Once you’ve clicked on this link, you’ll be able to access flashcards from the left tab. Let us know if you need further assistance.
Are both the AS and A2 courses available in the plus package?
Yes, the plus package gives you unlimited access to both AS and A2 content and supplementary material.
How do I pay for the course?
Payment is flexible – you may pay through any of the following means:
1. Debit / Credit Card
2. Paypro (bank transfer, EasyPaisa, JazzCash)

Option 2 is only available for those residing in Pakistan. If you live overseas, feel free to get in touch with us for alternate payment methods if the Debit/Credit Card method does not work.
Can I get printouts of the notes and worksheets?
At Alt, not only do we strongly vouch for environmental sustainability, but also believe in the world of innovation. In line with this, we’ve curated all digital material and content for students to access and use online, and on the go. You can access any of our video lessons, revision guides, flashcards, and practice questions from the palm of your hand - whenever you need them. Plus: with our digital material, you know you’re always accessing the most updated version of everything.
Where can I ask questions?
You can ask questions on the student forums and any one of the students can help you out. We also offer academic support for A Level Plus users, where subject experts will be there to assist you in your queries.
Does Alt Academy give private tuition?
No, Alt Academy does not give private tuitions. But you can subscribe to the platform and get academic support, live lectures, past paper solutions, and AMA (Ask Me Anything) sessions conducted by our instructors.
What does a course include?
The Alt Academy courses are created by our expert instructional designers. Each course has been designed in a way that it contains 15 min long lecture videos and practice materials which include topical worksheets, flashcards, a question bank, AMA sessions, and academic support to enhance the student learning experience.
Will I receive any certificate on completion of my course?
Alt Academy does not grant any completion certificates. When you take a course at Alt, it’s meant to help you prep for and ace your CAIE exam - at your own pace. The completion of each course is based on you and your need.
Can I change my plan later?
Of course. Our pricing scales with you. Reach out to us and we can find a solution that works for you.
I lost the password to the Alt platform, what do I do?
You can either click on lost your password while logging in to the platform or reach out to us via [email protected] and our teach team will help you out :)
What is the difference between Plus and Basic subscriptions?
With the Plus subscription, you’ll get access to all materials for all courses: all videos, practice questions, worksheets/notes, flashcards. And that’s not all. In addition to peer support from a thriving global community of learners just like you, you’ll also have access to Alt’s Academic Support for each course. You can ask our academic experts any question at any time, and get an answer within less than 24 hours - and special access to any sessions by our Instructional Designers.

The Starter subscription is to help you get a flavor of all that Alt has to offer. When you use the basic subscription, you’ll get limited access to all courses. The first lesson video in each chapter, along with its end of lesson questions, is available, and all of our flashcards. You can also check out the revision guides, end-of-chapter worksheets/notes, and practice questions for the first three chapters in each course.